Rental Terms and Cancellation Policy
The plain-language terms that apply to every rental. Your written quote shows the prices; these terms explain the rules.
Payment
Event and weekly rentals are paid in full at booking by credit or debit card, with no card fee. Jobsite rentals are billed in advance for each 28-day cycle. Approved business accounts may pay by check or ACH on net-15 terms. Restroom trailers need 25% down to reserve the date.
Rental periods and renewal
- Event rate: up to 3 calendar days on site.
- Weekly rate: 4 to 27 days, one service per week included.
- 28-day cycle: renews automatically every 28 days until you request pickup. Weekly service included.
- The final partial cycle is billed by the week.
Cancellation
- 48 hours or more before scheduled delivery: full refund.
- Less than 48 hours before delivery: $50 trip fee kept, rest refunded.
- After delivery: event rates are not refunded; weekly and 28-day rentals end at pickup as above.
- Restroom trailers: deposit refunded if canceled 14 days or more before the event.
Delivery, access and placement
The renter chooses a level, firm spot reachable within about 15 feet of where the truck can stop and makes sure gates are open or codes are shared. If the truck cannot reach the site because of a locked gate or blocked access, a return trip may be billed at $50. The renter is responsible for any permit needed to place a unit in a public right-of-way.
Use and care
- Only toilet paper goes in the tank. Removing trash, diapers, wipes or hazardous material is billed at cost.
- Do not move, tow (except towable units), lift or tip units.
- Keep units away from fire, grills, fireworks and heaters.
Damage and loss
Normal wear is our cost. Damage from fire, vandalism, graffiti, tipping by the renter or others on site, vehicle impact, or moving units with equipment is billed at repair or replacement cost. Theft of a unit is billed at replacement cost.
Pickup
Event units are picked up the next business day. Jobsite and long-term units are picked up within 1 to 2 business days of your request, and billing stops on the pickup date.
Service
Service runs weekly on a set weekday. If weather or road closures prevent a visit, it moves to the next safe day. Extra visits are $65.
Questions
Call (530) 471-1966 or email info@yubacityportapotty.com. Terms updated October 20, 2026.